Introduction
At Guruji Astrology , we strive to provide you with accurate and insightful astrological services. However, we understand that there may be instances where you are not fully satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted and the procedures for requesting a refund.
Refund Eligibility
1. Digital Products and Services:
– Due to the nature of digital products and personalized astrological services, all sales are generally final. This includes, but is not limited to, personalized readings, horoscopes, reports, and any other digital content.
2. Technical Issues:
– If you experience technical issues that prevent you from accessing a purchased service or product, please contact us within 48 hours of purchase. We will work to resolve the issue, and if we are unable to do so, a refund may be considered.
3. Incorrect or Incomplete Services:
– If you believe that the service you received was incorrect or incomplete, you may request a review. Refunds may be issued at our discretion if we determine that the service provided was not as described.
Non-Refundable Circumstances
1. Change of Mind:
– We do not offer refunds if you simply change your mind after purchasing a service or product.
2. Late Requests:
– Refund requests made more than 7 days after the purchase date will not be considered, except in exceptional circumstances.
3. Lack of Results:
– Astrology is a subjective and interpretative art, and we do not guarantee specific outcomes. Refunds will not be issued based on a lack of desired results from our services.
Refund Process
1. Requesting a Refund:
– To request a refund, please contact us at contact@gurujiastrology.com within 7 days of your purchase. Include your order number, the reason for your request, and any relevant details or evidence to support your claim.
2. Review and Decision:
– Our team will review your request and may contact you for additional information. We will notify you of our decision within 14 days of receiving your request.
3. Approved Refunds:
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of this policy.
– A refund will be processed to your original payment method, if the request is approved. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
– Email:contact@gurujiastrology.com
– Address: 483, Golden Palms, Mubarakpur, Dera Bassi, Punjab 140201
We’re here to assist you with any questions or concerns about our astrological services. Whether you need help with your account, have a query about a reading, or just want to share feedback, feel free to reach out to us. You can contact us at contact@gurujiastrology.com, or fill out the form below, and we’ll get back to you as soon as possible. Thank you for choosing Guruji Astrology